1.About wendytp.shop
We are Hong Kong Shenqiao Trading Co., Limited, and ensuring your privacy is something we always attach great importance to and treat strictly. This Privacy Policy details how we will collect and use your personal information, and this policy applies to all member companies within Hong Kong Shenqiao Trading Co., Limited.
We are Hong Kong Shenqiao Trading Co., and Limiteds business scope includes:wendytp.shop, this site is operated by Hong Kong Shenqiao Trading Co. Hong Kong Shenqiao Trading Co Is a company registered in Hong Kong, the registered office is located in Room D07, Qide Factory Building, Phase II, 99 Jingfu Street, New Gang, Hong Kong
2. About the privacy policy
This Privacy Policy (and the applicable terms and conditions of your country / region and all relevant documents mentioned) applies to the services provided by the Platform, including browsing and searching the Platform pages and purchasing goods from our partners, using our mobile applications, or using the software related to any of the preceding items.
This privacy policy will help you understand what information we will collect, collection purpose, how we will use, share, transfer, public disclosure of the information, how your personal information in the global transfer, how we protect your personal information, your right to contact us, how we deal with childrens personal information and how to update this privacy policy.
We know the importance of personal information to you, and we will do our best to protect your personal information safe and reliable. We are committed to maintaining your trust in us, abiding by the following principles to protect your personal information: the principle of consistency of power and responsibility, the principle of clear purpose, the principle of consent principle, minimum necessary principle, security principle, subject participation principle, openness and transparency principle, etc. At the same time, we promise to take appropriate security protection measures to protect your personal information according to the mature safety standards in the industry.
Please read and understand this privacy policy carefully before using our service. If it involves the collection, use and sharing of your personal sensitive information, you can also read oursPersonal Sensitive Information Policy.. The service subject of our platform is adults over the age of 18, and we will not take the initiative to collect or deal with the personal information of minors, but we attach great importance to the protection of the personal information of minors, so we have also formulatedRules for the Protection of Minors Personal Information and Instructions for guardians in the Privacy Policy.
3. How do we collect and use your personal information?
Personal information refers to various information recorded electronically or otherwise and related to identified or recognizable natural persons, excluding anonymized information.
The personal information we collect and use may include the information you interact with us, information collected by the IT system, and information provided to us by other partners. The information you provide mainly includes: when you place an order on our platform, fill out any online forms (such as registration forms, competitions and questionnaires), choose to receive our electronic newspaper and special offers, participate in competitions or promotions, Or (the personal information provided by contacting us by email, telephone, customer service instant messaging, social media or otherwise), If the information you provides contains the personal information of other users, Before providing us with this personal information, You need to ensure that you have obtained the legal authorization; Information collected by the IT system includes: each time you visit the platform, Our IT system will receive and automatically store certain information, including Cookies and device information; To the extent permitted by law, Partners, including payment and delivery providers, will provide us with your personal information. The above information may specifically include your name, address or region, phone number and email address, account number information, payment information, identity information, date of birth, gender and pictures, device information, Cookie preferences, and relevant information about browsing records.
Please note that separate device information, log information, browsing records, and search keywords are information that cannot identify the identity of a specific natural person, so they are not personal information. If we will this kind of non-personal information combined with other information to identify a specific natural person identity, or combined with personal information, during the combined use, this kind of non-personal information will be regarded as personal information, in addition to your authorization or laws and regulations, we will be the personal information anonymous, to identify processing.
We collect personal information from you may involve your personal sensitive information, personal sensitive information refers to once leaked or illegal use, easy to lead to natural dignity or personal, property safety of personal information, including biometric, religious, specific identity, health, health care, financial account, track information, such as the personal information under the age of fourteen minors. Personal sensitive information that may be covered in this privacy policy includes: your payment information (including your bank account information (credit or debit card information), transaction amount), shopping / consumption records and browsing records. In order to respect and protect your rights and interests, as for the collection and use of your personal sensitive information, please see our Personal Sensitive Information Policy for details.
We will collect and process your personal information only for the following purposes as described in this Privacy Policy.
Reading and agreeing that this policy will not directly cause us to collect and process your personal information. Our collection and processing of personal information is based on the premise that you voluntarily provide or fill in relevant personal information. When you enter our platform and click to agree to this privacy policy, you can browse our platform as a visitor. At this time, we will only collect your device information and browsing records to realize your browsing needs.
Provide you with basic services such as browsing, user registration and online shopping. As a cross-border e-commerce platform, our products and / or services include some basic functions necessary to realize the purchase, provision and improvement of products / services, and ensure the security of transactions. To ensure the above basic functions, we may collect, save, and use the following information about you to do them. If you do not provide the relevant information, you will not be able to enjoy the products and / or services we provide. These basic functions or services include:
A. Providing Goods and Services Information Display During your use of our services, in order for you to quickly find the goods and / or services you need, we may collect:
-Information about the devices you use our products and / or services, including the type of device you have, the IP address of the device, the browser you use (for the website), the time zone and country you use, and system crash or download error reports;
-Cookies Information, including language preferences and browsing records, to provide you with the best way to display product or service information. We will keep your search content so that you can repeatedly enter or show you the goods or services associated with your search content. Personal browsing records are sensitive information, and refusing to provide this information will only prevent you from using the function of displaying the product recommendations associated with your search content during this period, but will not affect your normal use of other functions of the platform. When you use our in-platform search service, we also provide a general sequencing option that does not address your personal characteristics (you can cancel our personalized service by modifying your preferences in the profile management section of your account, or contacting our customer service). In order to minimize the disturbance caused by your irrelevant information, we have been improving and optimizing the content recommendation mechanism.
As you browse our platform, you can choose to collect the goods that you are interested in, add them to the shopping cart, establish a concern relationship with the merchants / brands / other members that you are interested in, and share information with other third parties through the functional components that we provide. In the process of using the above functions, we will collect the service log information of your collection and shopping cart, concern relationship and sharing history, to realize the above functions and other purposes we clearly inform.
B. Generate the order
When you want to order a product, you need to register an account on our platform to place an order. We will use your personal information (including name, address, telephone number, email address, identity and payment information —— such as debit card or credit card information) or other consignee information (including the name, address, contact number) so that you to submit the order to help us process and perform your order. Your identity information and payment information belong to your personal sensitive information. The collection and use of the above information is necessary to realize the transaction functions of our platform, otherwise it will fail to complete the transaction. The order will contain the order number, the goods or services you purchased, the amount you should pay and the payment method. In order to help you understand the query order information and manage the order information, we will collect the order information generated in the process of using our service to show you and facilitate you to manage the order. You can also fill in the consignees fixed phone number and email address information to add more contact information to ensure that the goods or services can be accurately delivered accurately, but not fill in these information will not affect the generation of your order.
You can order products for others. You need to provide the name of the consignee, delivery address and contact telephone number of the actual purchaser. If the personal information of a minor under the age of 18 is involved, you need to obtain the consent of the parents or other guardians of the minor before providing it.
The above "order information" will be used for identity verification, transaction determination, payment settlement, logistics, customer service inquiry and after-sales service; it may also be used to determine any abnormal account or transaction situation to ensure your transaction security.
C. Payment and distribution
After you place an order, you can provide payment services through the third-party payment institutions cooperating with us. To meet the relevant laws and regulations for payment institutions to check the authenticity of transactions, payment institutions may need to obtain your order related distribution information (including the name of the payer, consignee name, bank account, delivery address, telephone number) (hereinafter generally referred to as the "payment check information"), therefore, we need to be your payment check information, together with your order number and transaction amount information Shared with the payment institutions to realize the confirmation of your payment instructions and complete the payment. In order to enable us to timely know and confirm your payment progress and status, and to provide you with after-sales service and dispute resolution services, you agree that we can collect information related to the payment progress from your selected transaction objects and third-party payment institutions. The bank account and mailing address or are sensitive information, the collection and use of the above information are necessary to realize the transaction functions of our platform, otherwise the transaction will be unable to complete the transaction. In order to ensure the smooth, safe and accurate delivery of your purchased goods and / or services, we will disclose the delivery information related to the order to the third-party delivery company that provides the delivery service to complete the delivery of the order. You know and agree that the corresponding logistics distribution subject will inevitably be informed of and use your distributionInformation for complete delivery purposes. In order to enable us to timely know and confirm the delivery progress and status, and to provide you with after-sales and dispute resolution services, you agree that we can collect letters related to the logistics delivery progress from the logistics related service subject
D. customs clearance
According to the relevant import customs policy and requirements of Hong Kong, for you in this platform to buy overseas sale goods, to complete the id check and goods clearance (also including return declaration, the same below), you should provide the following in the order process real effective id information: i) and the name of the payer of the same identity information for cross-border e-commerce goods declaration, or ii) and the payer name the same identity information for personal goods entry declaration. You should ensure that the identity information of the subscriber and the payer is consistent. You hereby authorize our delivery service provider to act as your agent to declare and customs clear the product and upload the relevant information of your ID card according to the following operations. We and / or our partner delivery service provider may call your mobile phone to collect information about your ID card during the declaration and customs clearance of the product. If you appoint another person as the consignee, you shall authorize authorization on behalf of the consignee designated in the order.
The customs clearance and distribution service provider we cooperate with will safely store your ID card information and keep it strictly confidential. After submitting the required ID card information on the platform, there is no need to submit the information through other channels. We will automatically identify and apply the payer identity information submitted in the next purchase.
Please be aware that due to the current policy restrictions of cross-border e-commerce, your goods may not be declared through cross-border e-commerce mode at the declaration, and we will change other appropriate customs clearance for you. Your identity photo is also required in the context of customs declaration. You can upload your identity photo on the identity information collection page.
Identity related information belongs to personal sensitive information, processing the personal information is to realize the id check and cross-border e-commerce or personal goods import customs clearance, if you do not provide id related information, we may not be able to complete the Hong Kong customs declaration and customs cancel orders for you and then related refund operation.
Provide customer service
If you contact or provide feedback from our customer service team by email, phone, instant messaging or other means for any reason, we will use your information (including your name, phone number, and email address) to help us classify, respond, and conduct appropriate communication investigations to address any problems or situations you may encounter, and we will keep our communication / call records and related information (including account information, order information, other information you provide to prove relevant facts, or contact information you leave). We may also use your phone number or email address to continuously update you about your order status or any related questions. When you need us to provide pre-sales consultation or customer service and after-sales service related to your order information, we will query your access record or order information. You may provide other information when communicating with our customer service staff, such as when you ask us to change our delivery address, contact person or contact number.
E. Ensure account security and transaction security
To more accurately prevent phishing site fraud and protect account security, We may judge your account risk by knowing your browsing information, order information, equipment information, And may record some links ("URL") and IP addresses that we consider risky; We will also collect your equipment information to analyze the system problems, count the traffic and check the possible risks, and check when you choose to send abnormal information to us; besides, To ensure the fairness and security of the platform account number and transactions, We may understand and analyze your consumption behavior in our platform through your mobile phone number, your delivery information, your equipment information, Investigate improper trading behavior and account violation risk.
To secure you and our financial security, we need to ensure that our customers are real. To find out, we may use your personal information (including your name, address and payment information —— such as credit card or debit card information) to confirm your identity and conduct credit checks or anti-fraud checks. We may use third-party credit reference companies or fraud protection agencies to perform these checks, but these are informal credit checks, please do not worry that your credit rating will be affected. Payment information and address or are sensitive information, the collection and use of the above information is necessary for the transaction security verification of our platform, otherwise the transaction may not be completed.
Please note that we will not sell your information (whether by name, address, email address, payment or other information) to any third party without your consent.
4. Manage, maintain and optimize our platform, services and your shopping experience
We are always committed to providing you with the most satisfactory customer experience when using the platform services. To this end, we will use your information (including login data, statistics, and device information) to ensure that the platform and its related functions and all Wi-Fi networks work properly, including the type of device that you have, the IP address of the device, the browser that you use (for websites), mobile network providers (for mobile devices), your time zone and country, and system crash or download error reports. Note that individual device information is information that cannot identify the identity of a particular natural person. If we use such non-personal information in combination with other information to identify the identity of a specific natural person or use it in combination with personal information, during the aforementioned combined use period, we will also anonymize and deidentify it unless otherwise stipulated by your authorization or laws and regulations.
We will collect your Cookies information to improve and personalize our platform according to your preferences, and provide you with corresponding pages based on your language preferences or location. Cookies Is a very small information file that can help improve your experience on the platform and make our interaction easier and smoother. You can also manage or delete Cookies according to your preferences. The information may include: language preferences, exempting you from browsing again, or saving the items you want to buy when you browse other pages on our platform.
Our IT system will receive and automatically store the above Cookies and device information when you visit this website and mobile application. If you do not want such information to be collected, you can choose to change the setting and other on, we respect your choice.
(For more information on the Cookies we use on this website, see Section Cookies of this Privacy Policy)
5. Term and limitations for our collection and use of your personal information
The personal information you provide in accordance with the above regulations will continue to authorize us for the duration of your use of this Service. We will only retain your personal information for the period required to meet the purposes stated in the Cost Privacy Policy, unless legally requires goods and services and transaction information for no less than three years from the date of completion of the transaction. Our criteria for judging the aforementioned period include:
(1) Complete the transaction purpose related to you, maintain the corresponding transaction and business records, and respond to your possible inquiries or complaints;
(2) Ensure the safety and quality of our services for you;
(3) Do you agree to a longer retention period;
(4) Whether there are other special agreements on the retention period.
Your prior consent is hereby sought when we want to use the information for other purposes not specified in this Privacy Policy.
When we want to use specific information for other purposes, you seek your consent.
6. COOKIES (This article is for the website)
We use technologies such as "cookies" to gather information and store your online preferences. Cookies Is the very small message automatically sent from the platforms server to the web browser, allowing the server to uniquely distinguish the viewer on each page.
The types of cookies that we use in this platform are as follows:
Category 1: strictly necessary COOKIES
This type of cookies allows you to browse the platform and use the features we offer. Without these cookies, we will not be able to provide certain features, such as remembering your login information or shopping bags to save goods.
Category 2: Performance COOKIES
We use this type of cookies to collect anonymous information about how our customers use the platform. For example, the Google Analytics cookies allows us to see how customers come to the platform, browse and use it. This will help us to continuously improve our platform, such as providing customers with better navigation, shopping experience and marketing activities. These cookies will not collect or store any information that identifies you personally. You can use the browser settings to deactivate these cookies, but it may affect your smooth shopping experience on our platform.
* * Category 3: Function COOKIES
* * These cookies can remember the preferences you choose when browsing the platform, such as country, language, and search parameters, such as item size, color, or series. This platform will use the collected information to create a more in line with your personal needs, personalized and comfortable browsing experience. Data collected by this cookies is only anonymized and will not be used to track your browsing activity at other sites. You can choose to deactivate these cookies using the browser settings, but it may affect your smooth shopping experience on our platform.
* * Category 4: targeted COOKIES or AD COOKIES
* * To more effectively provide ads that you are interested in or relevant to you, the platform will use this type of cookies to collect information about your browsing habits. In addition, they are used to limit the number of times you see an AD and help measure the effectiveness of an AD campaign. This kind of cookies is usually set up by other parties, such as advertising agencies. They will remember the web site that you have visited. The information collected will also be shared with other companies (such as advertisers). For example, we use third-party companies to give you more personalized ads as you browse through other sites.
* * Category 5: Social network COOKIES
* * This cookies lets you share your activities on this platform on various social networking platforms. These cookies are not within our jurisdiction. If you want to learn more about how the cookies works, you refer to the privacy policies of each platform.
If you want to delete any cookies that already exists in your computer, consult the Help and Support section of your web browser for how to locate the files that store the cookies. Information about deleting or controlling the cookies can be found in the www.AboutCookies.org. Please note that after removing or disabling our cookies, you may not be able to gain access to or use certain areas or features of our platform.
Choose to stop using:
○ Google analysis system cookies on all websites, please visit Google Analytics Opt-out Browser Add-on;
○ Behavior advertisement cookies from third parties, please refer to www.youronlinechoices.eu.
Please note that choosing to deactivate does not mean that you will not receive any ads messages, but that the company you choose to disactivate its cookies will not be able to send ads tailored to your browsing preferences and usage, so you may see more ads unrelated to you and your preferences.
7. Safety measures
Protecting you and your personal information is crucial to us. Therefore, we will take several reasonable steps to ensure the security of the information you provide to us. These steps include:
(1) Protect your personal information by using security safeguards meeting industry standards to prevent unauthorized access, public disclosure, use, modification, damage, or loss of the data. We will take all reasonable and feasible measures to protect your personal information;
(2) Enencrypt the personal data ("SSL") of all payment information, including credit card or debit card) during the order;
(3) When you visit your personal account on our platform, you should set your personal password;
(4) Do not keep details of your credit or debit card to prevent any third party from using the credit or debit card (such as your CCV number);
(5) Regular monitoring of possible vulnerabilities and attacks on our servers and IT systems; and
(6) Organize security and privacy protection training courses to strengthen employees awareness of the importance of protecting personal information.
However, despite this, the transmission of information on the network is not fully secure. Every effort will be made to ensure or guarantee the security of any information you send to us, but we cannot guarantee the absolute security of the personal data you transmit through our website and any risk of such transmission is at your own. In particular, if you voluntarily disclose personal information unprotected (for example, message board, shopping order or chat room), we cannot guarantee or control that the information will not be collected and used by others.
Security Risk Announcement:
In accordance with the requirements of laws and regulations, we will timely update and disclose the relevant contents of the reports on security risks and the impact assessment of personal information security and others. If you have any questions, you can contact us by sending us an email.
Notification of personal information security incidents:
After the unfortunate occurrence of a personal information security event, we will timely inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security event, the measures we have taken or will take, you can independently prevent and reduce risks, remedial measures for you, etc. We will timely inform you of the information related to the event by email, letter, telephone, push notification, etc. When it is difficult to inform the subject of personal information one by one, we will take a reasonable and effective way to issue an announcement.
At the same time, we will also take the initiative to report the handling of personal information security incidents in accordance with the requirements of the regulatory authorities.
8. Your right and contact us
We will guide Hong Kong Shenqiao Trading Co., Limited in collecting, storing and using the personal information provided to us in accordance with the relevant laws of the Peoples Republic of China.
In accordance with relevant laws, we guarantee you the following rights to your personal information:
(1) Access to your personal information
You have access to your personal information, except for exceptions prescribed by laws and regulations. If you want to exercise access to the data, you can access it by yourself by:
-Account Information —— If you want to access or edit personal information information and payment information in your account, change your password, add security information, close your account, etc., you can do this in My.
If you are unable to access these personal information through the above links, you can contact them with our Web form at any time, or send an email. We will reply to your access request within 15 working days or a shorter period required by law.
For other personal information generated during the use of our products or services, we will decide whether to provide it to you after considering the technical feasibility and the cost of implementing the request. If you want to exercise access to the data, please email you with (2) to correct your personal information
When you find an error in the personal information we process about you, you have the right to ask us to make corrections. You can request for correction as listed in "(1) Access to Your Personal Information".
If you are unable to correct this personal information through the link above link, you can contact with our Web form at any time, or send an email. We will respond to your correction request within 15 business days or a shorter period required by law.
(3) Delete your personal information
You can email us to delete your personal information in the following situations:
A. If we handle our personal information against the laws and regulations;
B. If we collect and use your personal information without obtaining your consent;
C. If we violate our agreement by handling our personal information;
D. If you no longer use our products or services
If e. we no longer offer you products or services.
If we decide to respond to your deletion request, we will also notify the entities that obtain your personal information from us to promptly delete it, unless otherwise provided by laws and regulations, or those entities receive your independent authorization.
When you delete the information from our service, we may not immediately delete the corresponding information from the backup system, but will delete the information during the backup updates.
(4) Change the scope of your authorized consent
Each business function requires some basic personal information to be completed. If you withdraw the above authorization or consent, we will not be able to provide services to you normally. You can authorize the relevant authority management through the personal data management part of the account and the permission management interface of the device, or achieve it by contacting our customer service.
When you withdraw your consent, we will no longer process the corresponding personal information. However, your decision to withdraw your consent will not affect the previous processing of personal information based on your authorization.
(5) Automatic decision-making of the constraint information system
In some business functions, we may only make decisions based on non-manual automatic decision-making mechanisms, such as information systems, algorithms, etc. If these decisions significantly affect your legitimate rights and interests, you have the right to request our explanation, and we will also provide appropriate relief methods.
(6) Responding to your above request
To be safe, you may need to provide a written request, or otherwise prove your identity. We may ask you to verify your identity before you process your request.
We will respond within fifteen business days or a shorter period required by law.
For your reasonable request, we do not charge in principle, but for repeated requests beyond the reasonable limit, we will charge a certain cost according to the situation. We may reject requests that repeat unreasonably, require excessive technical means (e. g., requiring new systems or fundamentally changing existing practices), pose risks to the legitimate rights of others, or are very impractical (e. g., involving backup information stored on tape).
We will not be able to respond to your request in the following circumstances:
A. Related to the performance of obligations stipulated by laws and regulations;
B. Those directly related to national security and national defense security;
C. Those directly related to public safety, public health and major public interests;
D. Those directly related to criminal investigation, prosecution, trial and execution of judgment;
E. Personal information controls that there is sufficient evidence that the subject of personal information has subjective malice or abuse of rights;
F. In order to safeguard the life, property and other major legitimate rights and interests of the personal information subject or other individuals, but it is difficult to obtain the consent;
G. The response to the request of the subject of personal information will cause serious damage to the legitimate rights and interests of the subject of personal information or other individuals and organizations;
And h. involving trade secrets.
If you want to exercise any of these rights, or have any questions or concerns about this privacy policy, you can contact our Personal Information Protection Department in the following ways:
9. How do we deal with the personal information of minors
We attach great importance to the protection of minors personal information. On the basis of this policy, we have formulated special rules for the processing of minors personal information to explain the relevant matters concerning the protection of minors personal information. See this platform for detailsRules for the Protection of Minors Personal Information and Instructions for guardians in the Privacy Policy.